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These terms set out how your hgb99 account works, what we expect from you, and what you can expect from us — covering everything from account access and wallet transactions to how disputes are handled. Access to our lobby and services depends on your local law and the eligible regions we support.
By opening and using an hgb99 account, you agree to the conditions described on this page. These terms apply each time you log in, fund your wallet, or access any part of our lobby — whether that is the live casino area, the slots catalogue, or the sportsbook. We update these terms when our services or the applicable regulatory framework changes; the version published on this page is the one in effect. If a clause is amended, we will post the revised text here before the change takes effect. Payment rails available to your account — bKash, Rocket, and Upay — are subject to the individual processing rules of each provider alongside our own wallet conditions. A transaction submitted through bKash follows the limits and verification steps shown inside your account wallet screen, not a general promise made on this page. Rocket and Upay operate the same way. We do not override a payment provider's own terms; both sets of conditions apply simultaneously. Your eligibility to hold an account and access our services depends on local law and the eligible regions we operate in. If local law in your jurisdiction restricts or prohibits participation, these terms do not create any right of access that would override that restriction. We reserve the right to suspend or close an account where eligibility cannot be confirmed.
bKash wallet deposits and withdrawals follow limits shown in your account panel.
Rocket transactions are processed under both Rocket's own conditions and our wallet rules.
Upay transfers are subject to the verification steps visible inside your hgb99 wallet screen.
Not every part of your experience falls under the same set of conditions. Understanding what this policy covers — and what sits outside it — helps you know where to look when a question comes up.
Your login credentials, session management, and account-level restrictions are fully governed by these terms. We set the conditions for opening, maintaining, and closing an account, and any suspension or closure decision follows the procedures described here.
Deposits and withdrawals processed through your hgb99 wallet — including those made via bKash, Rocket, or Upay — are covered by these terms alongside the individual rules of each payment provider. Both sets of conditions apply at the same time.
The game catalogue, lobby layout, odds displays, and promotional notices published on hgb99 are covered by these terms with respect to accuracy and your right to question them. We do not warrant that content supplied by third-party studios is free of error, but we will act on a reported issue.
External services linked from or integrated into hgb99 — including payment providers and game studios such as PG Soft, JDB, Microgaming, and Spadegaming — operate under their own separate terms. We are not liable for a third party's service conditions or any interruption caused by their systems.
These terms are not one-sided. You have specific, practical options available at any point: you can review your account transaction history directly from the wallet section after logging in, request a correction if a record appears inaccurate, and raise a formal question through our support channel if something in these terms is unclear or you believe an action taken on your account was not consistent with them. We will respond to a written query submitted through our published contact route. If you want to close your account, that option is also available inside the account settings area — no intermediary step is required. Account closure does not remove a pending transaction already in process; any confirmed balance will be handled according to the withdrawal conditions in your wallet panel. We aim to process a correction or formal query acknowledgement within the timeframe stated in the support section of this page.
Open the wallet section after logging in to see a full transaction log. Each entry shows the method — bKash, Rocket, or Upay — the amount, the status, and the timestamp.
If your registered details are out of date or incorrect, use the account settings screen to update them. For a correction that cannot be made self-service, contact us through the support route listed below.
Send a written query via our published support channel citing the specific clause or transaction you are asking about. We log every query and respond in writing.
The option to close your account is inside account settings. Pending transactions continue under standard wallet conditions until resolved before the account is fully closed.
If you have a question about a specific clause, a transaction, or an action taken on your account, use one of the contact routes below. We handle policy queries separately from general account help so your question reaches the right team.
Open the chat widget from any page on hgb99 while logged in. State that your query is about account terms or a wallet transaction so it is routed correctly.
Send your written query to our published support address. Include your account reference and the clause or transaction date you are asking about.
Our help centre pages cover common terms questions including wallet conditions, account closure, and payment-provider rules. Check there first for a published answer before raising a new query.
We keep the account and transaction data we hold about you for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by writing to our support address; we will confirm what data is on file and, where permitted, provide a copy within the timeframe our policy requires.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account area loads.
Your account is protected by the credentials you set at registration. We do not ask for your password by chat or email. If you receive a message requesting credentials, treat it as unauthorised and report it through live chat immediately.
Transaction records, wallet logs, and account activity are retained for the period required under applicable law. After account closure, retained data is held only for the legally required period and then removed.
To request a correction to personal data we hold, or to ask about data deletion where local law permits it, contact us via the email support route. Cite your account reference and the specific data you are asking about.
Yes. Access to hgb99 and what these terms permit depends on your local law and the eligible regions we support. If local law in your jurisdiction restricts participation, that restriction applies regardless of these terms. Check the eligibility conditions in your account area.
A confirmed balance in your wallet at the time of suspension is held under the withdrawal conditions shown in your account panel. We do not forfeit a balance without written notice stating the reason. You can raise a question about a specific suspension through our email support route.
The version published on this page is always the current one. When we amend a clause, we post the updated text here before the change takes effect. We do not apply a revised clause retroactively to transactions already completed under an earlier version.
Yes, but both our wallet conditions and the payment provider's own rules apply at the same time. Start by reviewing the transaction log inside your hgb99 wallet. If the record looks wrong, raise a written query through live chat or email citing the transaction date and the payment method used.
Write to us via the support email address and include your account reference. We will confirm what data is on file and, where permitted by applicable law, provide a copy within the timeframe our data retention policy requires. Requests for deletion follow the same route.
Send a written query through our email support route citing your account reference, the date of the action, and the specific clause you believe was not followed. We log every formal query and respond in writing. Live chat is also available if you want to raise it immediately.