Mobile / Live
At hgb99, we collect and use your information only to run your session, process transactions through bKash, Rocket, and Upay, and keep your account secure. This policy explains what we collect, why we collect it, and the choices available to you — access to our platform depends on your local law and eligible regions.
This privacy policy applies to all account holders and visitors who access hgb99 through any supported device or browser. When you create an account, we collect the registration details you provide — name, contact information, and preferred payment method. If you use bKash, Rocket, or Upay to fund your wallet, we record the transaction reference and amount as part of your account history; we do not store your full mobile banking credentials on our servers. We use your data to verify your identity at login, process deposits and withdrawals, and respond to support requests through our published contact routes. We do not sell your personal information to third parties. Where we work with service providers — such as studios like PG Soft, JDB, Microgaming, and Spadegaming for game content delivery — those providers access only the session data they need to load the game, not your full account profile. Cookies and similar technologies help us keep your session active and remember your lobby preferences between visits. You can manage cookie settings through your browser; disabling certain cookies may affect how the lobby loads on your device. Data we hold is kept for as long as your account remains active or as required under applicable regulations. Whether this policy applies in full depends on your local law and the eligible region from which you access the platform.
Understanding the boundaries of this policy helps you know exactly what hgb99 is responsible for and where third-party terms take over.
This policy covers all data collected when you register, log in, or update your hgb99 account — including your contact details, password hash, and device identifiers used for session management. It applies each time you access the platform from a supported browser or mobile device.
Deposits and withdrawals processed through bKash, Rocket, or Upay generate a transaction record in your account wallet. We hold the reference data needed to match and confirm those transactions. The mobile wallet provider's own privacy terms govern what happens on their side of the transfer.
When you browse the lobby, open a game from PG Soft, JDB, Microgaming, or Spadegaming, or view promotional notices, we record session interaction data to improve lobby navigation. This data is aggregated and does not identify individual game rounds or stakes.
Links or embedded services outside the hgb99 platform — including payment gateways and game studio environments — operate under their own privacy policies. We are not responsible for data practices on those external systems. We recommend reviewing their terms before sharing personal information with them.
You have practical choices about the data hgb99 holds on your account. If you want to review the personal information we have on file, open the account settings page and check the profile section — your registered name, contact number, and linked payment method are displayed there. If any detail is incorrect, you can edit it directly in the same section or contact our support team to request a correction. If you have a question about how a specific piece of data is used — for example, why a particular transaction reference appears in your history — you can raise it through the support routes listed on the contact page. We will respond through the same channel you used. If you wish to request deletion of your account and associated data, submit a written request via the support email shown on the site; we process such requests subject to any retention obligations under applicable law and your local eligible region rules.
Log in and open the profile section of your account settings. Your registered contact details, linked payment method, and recent transaction history are all visible there without needing to contact support.
Edit your name, contact number, or payment preference directly in the account settings page. For changes to your registered email or verified identity details, submit a request through the support contact route and our team will guide you through the verification steps.
If you are unsure why a specific data point appears in your account or how it is being used, reach out via the support email or live chat listed on the contact page. We will identify the data, explain its purpose, and confirm how long we keep it.
A written closure request sent to the support email starts the account deletion process. We will confirm receipt, advise on any outstanding balance you should withdraw first, and complete the process in line with applicable local law and regional requirements.
If you have a privacy question that the sections above do not answer, use one of the contact routes below. We handle policy queries through the same support team that manages account help — there is no separate privacy desk, so reaching us through any published route will get your question to the right place.
Send your query to the support email address listed on the hgb99 contact page. Include your registered account name and a brief description of your request so we can locate your record and respond accurately.
The live chat window on the site connects you to our support team. For privacy requests that require documentation, we may follow up by email after the initial chat to keep a written record of your request and our response.
The help section of your account dashboard includes published guidance on data requests, cookie settings, and account closure steps. Check there first — many common privacy questions are answered without needing to contact the team directly.
Our approach to data handling is built around four areas: what we collect, how we store it, who can access it, and how long we keep it. We collect only what is needed to run your account and process your transactions.
Account data is stored on servers with access controls that limit who inside our operation can view personal records. Passwords are hashed and never stored in plain text. Session tokens expire after inactivity so an unattended device cannot be used to access your account without re-authentication.
We use session cookies to keep you logged in and to remember your lobby layout between visits. Analytics cookies help us understand which parts of the lobby are used most. You can disable non-essential cookies in your browser settings; the core login session requires cookies to function.
We retain your account data for as long as your account is active. After a confirmed account closure, we keep transaction records for the period required under applicable regulations in your eligible region. Once that period passes, personal data is deleted from active systems.
For any question about your data — correction, deletion, access, or a concern about how we used it — the support email and live chat on the contact page are the right routes. There is no separate privacy officer contact; our support team handles all data-related requests directly.
These questions cover what visitors most often ask about how hgb99 handles personal data and account privacy.
We collect the details you enter during registration — your name, contact number, and email address. Once you make a transaction using bKash, Rocket, or Upay, we also record the transaction reference and amount. We do not store your full mobile banking credentials.
We do not sell your data. We share session data with game studios — PG Soft, JDB, Microgaming, Spadegaming — only to the extent needed to load a game in your browser. Payment providers receive only the reference data required to process your deposit or withdrawal.
Log in and open the profile section in your account settings. Your registered details, linked payment method, and transaction history are displayed there. For a full data export or a specific query about a record, contact our support team through the email listed on the contact page.
Yes. Send a written deletion request to the support email shown on the contact page. We will ask you to withdraw any remaining balance first, then process the closure. We retain transaction records for the period required by applicable regulations before removing them from active systems.
Access to hgb99 and the full application of this policy depend on your local law and the eligible regions from which our platform is available. If you are unsure whether the platform is accessible in your area, review the terms page or contact support before creating an account.
Session cookies keep you logged in and preserve your lobby settings. Analytics cookies help us see which sections of the lobby are used most. You can disable non-essential cookies through your browser settings. Turning off the session cookie will require you to log in again each visit.