This page sets out hgb99's legal position, the terms that apply to your account, and what you can do if you have a question about how we handle your data or your access. Everything here applies to you as an account holder in Bangladesh, subject to your local law and the eligible regions we serve.
Account terms apply at sign-in
Access depends on local law and eligible regions
Policy contact via published support routes
Data and wallet records held to our stated retention schedule
LEGAL POSITION
Our Policy Posture and Jurisdiction Context
hgb99 operates as an online lobby platform making casino games, live tables and sportsbook markets available to accounts in supported regions. Whether you can access the platform and its features — including deposit routes such as bKash, Rocket and Upay — depends on the laws in force in your location. We do not make a legal determination on your behalf; it is your responsibility to confirm that using this site is permitted where you are. We apply our terms from the moment your account is created. Those terms govern every session, every wallet transaction routed through bKash, Rocket or Upay, and every interaction with our support channels. If a term conflicts with a local legal obligation, the local legal obligation takes precedence to the extent required by law. Our policy documents are written in English and that version is the authoritative one. Where we issue a translated summary, it is provided for convenience only; the English text controls any dispute about meaning. We update these documents when our services change or when legal requirements require it, and we notify you of material changes through the contact address on your account.
bKash — wallet transactions covered by account terms
Rocket — payment records subject to retention policy
Upay — wallet activity logged to your account history
WHAT THIS COVERS
Where This Policy Applies and What It Includes
Our legal terms do not cover every surface equally. Knowing what falls inside and outside the scope of this policy helps you understand where our obligations begin and where a third party's rules take over. The four areas below set out the boundaries clearly so you are not left guessing.
Account Access
Terms apply fully to your registered account: login, session activity, wallet balance and account closure. How you access the platform — browser, mobile device — does not change which terms apply. Eligibility depends on your location and local law at the time of access.
Wallet Transactions
Deposits and withdrawals processed through bKash, Rocket or Upay are covered by our transaction policy. We record each transaction against your account. The payment provider's own terms also apply; we are not responsible for delays or errors on their side of the transfer.
Site Content
Game content, odds displays and editorial copy published on hgb99 are subject to our content terms. We do not warrant that every item is error-free; where a display error affects a real transaction, the transaction record in your account history is the reference point.
Third-Party Services
Game studios such as PG Soft, JDB, Microgaming and Spadegaming supply game content under their own agreements. Our terms govern your account relationship with hgb99; they do not extend to the studio's own licensing, software or data practices, which those providers manage independently.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under This Policy
You have a set of clear, actionable rights connected to your account and the data we hold. These are not abstract principles — they are steps you can take at any time by going to your account area or contacting support through a published route. Your transaction history, including every bKash, Rocket and Upay movement, is accessible from within your signed-in account at any time. If you see a record that does not match what you authorised, you can raise a dispute through the support channel listed on this page. Account details such as your contact address and wallet preferences can be updated directly from your account settings page; we do not charge for corrections. If you want to understand how we hold or use your data, a written request to our support address will receive a response through the same channel. Closing your account is also your right; the steps to do so are shown in the account settings area.
Review Your Records
Open your signed-in account to see full transaction history, session logs and wallet movements. Every bKash, Rocket and Upay transaction appears there with a timestamp and reference number you can use if you need to raise a question.
Correct Account Details
Update your registered contact details and wallet preferences directly in account settings. If a field is locked and you need it changed, contact support with your account reference and the correction you are requesting; we will action it from our side.
Raise a Policy Question
Any question about how this policy applies to your account can be sent through our published support routes. We respond to the contact address on file. Describe the specific transaction or record you are asking about so we can give you a precise answer.
Request Account Closure
If you want to close your account, the closure option is in your account settings. Pending wallet balances routed through Rocket or Upay must be resolved before closure is finalised; the account page shows the steps required at that point.
CONTACT ROUTES
How to Reach Us on Policy Matters
For any legal or policy question, use one of the contact routes below. We only list channels that are actively monitored; we do not publish operating hours we cannot commit to, and we do not promise a response time we have not verified. Use the route that matches the nature of your question.
Support Email
Send your policy or account query to the support email address published in your account area. Include your account reference and a brief description of the issue. Email is the route for formal requests about data, records or account closure.
Live Chat
The live chat option on the site connects you to the support team for account and policy questions during active hours. Use this for faster clarification on account access, wallet transaction records or a policy point you need explained quickly.
Help Centre
The help centre, accessible from the footer of every page, contains published answers to common policy and account questions. Check there first — many questions about account terms, Rocket or bKash transaction records and eligibility are already answered in detail.
HOW WE HANDLE YOUR DATA
Data, Cookies, Security and Retention at hgb99
We take a straightforward approach to the data connected to your account. Below are the four areas that affect you most directly: how we store data, what cookies do on our site, how account security works and how long we keep records before they are removed.
Data Storage and Use
We store the account data you provide at registration — contact details, wallet preferences, session history — to operate your account. We do not sell that data to third parties. Wallet data from bKash, Rocket and Upay transactions is held in your account log and used only for account operation and dispute resolution.
Cookies on hgb99
We use functional and analytics cookies to keep your session active and to understand how the site is used. You can manage cookie preferences through your browser settings. Blocking functional cookies may affect account login and lobby navigation on mobile and desktop.
Account Security
Your account is protected by your login credentials. We recommend using a unique password not shared with any other service. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route published on this page.
Retention and Deletion
We keep account records — including transaction logs tied to bKash, Rocket and Upay — for the period required by our operating policy. After your account is closed, records are retained for the minimum period required and then deleted. You can request the current retention schedule from our support email.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Our Legal Terms
These are the questions we receive most often about our legal terms, your account rights and how policy applies to your activity on hgb99. If your question is not covered here, use the support contact routes listed above.
Does the hgb99 legal policy apply to me if I am in Bangladesh?
Access to hgb99 and the applicability of our terms depends on local law in your location and the eligible regions we serve. We do not make a legal determination for you. Check whether using this platform is permitted under the laws in force where you are before creating or using an account.
Where can I see my bKash, Rocket and Upay transaction records?
Every wallet transaction — including bKash deposits, Rocket transfers and Upay movements — appears in your signed-in account history with a timestamp and reference number. Open the account area after login and navigate to transaction history. If a record looks incorrect, raise it with support using that reference number.
How do I correct the contact details or wallet information on my account?
Go to account settings while signed in and update the fields directly. If a field is locked, contact support through the email route published in your account area, quote your account reference and state the correction needed. We do not charge for correcting account details.
Can I request a copy of the data hgb99 holds on my account?
Yes. Send a written request to the support email address shown in your account area. Describe what you are asking for — session records, wallet history, registration data — so we can respond with the relevant information. We reply to the contact address registered on your account.
What happens to my data after I close my account?
After account closure, we retain records for the minimum period required under our operating policy. Transaction logs linked to bKash, Rocket and Upay are included in that retention. Records are deleted once the retention period ends. You can ask for the current schedule by contacting support before or after closure.
Which game studios are covered by the content terms on hgb99?
Game content from PG Soft, JDB, Microgaming and Spadegaming is available in the hgb99 lobby. Our content terms apply to how those games are displayed and accessed through your account. Each studio operates under its own separate agreements; our terms govern your account relationship with hgb99, not the studios themselves.
Mobile / Live